Refund policy

Effective Date: August 8, 2026

At Bira Ki Dori, every piece is carefully selected, packed, and sent with love. We want you to feel happy and confident with every purchase.

If, however, your order doesn’t work out, we’re here to help. Please read our policy below.

1. Return Eligibility

We accept returns for eligible products within 7 days of delivery.

To be eligible for a return:

* The product must be unused, unworn, and unwashed.
* The product must be returned in its original condition and packaging.
* All original tags, labels, and accessories must be intact.
* The product must not have any perfume, makeup marks, stains, damage, or signs of use.
* Items purchased during a final sale or marked as non-returnable are not eligible for return.

2. How to Request a Return

If you wish to return an item, please contact us within 7 days of receiving your order at:

birakidori@gmail.com

Please mention your order number and reason for the return. We may request photographs/videos of the product to help us process your request.

Once your return request is approved, we will share the next steps for returning the product.

3. Return Shipping

For products that are eligible for return, return shipping arrangements will be communicated at the time of return approval.

If the product received is wrong, damaged, defective, or has a manufacturing issue, please contact us as soon as possible. We will review the issue and, where applicable, arrange a replacement or refund.

4. Refunds

Once we receive and inspect the returned product, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method used for the purchase.

Please allow 5–7 business days for the refund to reflect in your account after it has been processed. Actual timelines may vary depending on your bank or payment provider.

5. Exchanges

We may offer exchanges for eligible products, subject to availability of the requested size or product.

If the desired item is unavailable, we may offer an alternative solution or refund, as applicable.

6. Non-Returnable Products

The following products may not be eligible for return:

* Products purchased under a final sale
* Products specifically marked as non-returnable
* Products that have been worn, washed, altered, damaged, or used
* Products returned without original tags or packaging

7. Damaged or Incorrect Orders

We sincerely apologize if you receive an item that is damaged, defective, or different from what you ordered.

Please contact us within 48 hours of delivery and share clear photographs/videos of the package and product. Our team will review the issue and do our best to resolve it promptly.

8. Refunds for Cancelled Orders

If you request cancellation before your order has been dispatched, we will make reasonable efforts to cancel the order and process the applicable refund.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to follow our return process.

9. Important Note

Because our products are carefully made and handled, minor variations in colour, texture, weave, or print may occur. These natural variations are not necessarily considered defects.

We kindly request you to check the product details, measurements, and size information before placing your order.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Bira Ki Dori 🧶
📧 Email : Birakidori@gmail.com

Please include your order number so our team can assist you quickly.

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Your happiness matters to us. ❤️

At Bira Ki Dori, we believe that every piece should feel special when it reaches you. If something isn’t right, please reach out to us — we’ll always try our best to find a fair and thoughtful solution.

Bira Ki Dori 🧶
Threads of tradition, made for today